Cloud Support Lead Engineer

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תיאור משרה

As a Cloud Support Lead Engineer you will be a focal point for our group products support efforts. You will serve as a technical lead between the customer and NetApp various teams to drive customer issues to closure and retain their satisfaction. You will lead and orchestrate customer base-wide support related actions and processes.

 For this position, we are seeking someone with a deep technical background and that is passionate about support and solving problems.


 Responsibilities:

  • Provide support (as expert tier) to our customers worldwide
  • Research, diagnose, troubleshoot product related issues and identify solutions to resolve them
  • Lead and maintain our support processes and knowledge base
  • Devise and lead proactive maintenance programs


דרישות תפקיד

Requirements:

  • 3 years of experience working as Tier 3 Support engineer or equivalent customer facing position.
  • Proven analytical, technical and problem-solving skills.
  • Excellent communication skills, fluent in English (Verbal and written).
  • Strong service orientation and interpersonal skills.
  • Self-learner, proven ability to learn quickly and understand new technologies and their implementations and zoom on the problem.
  • Ability to self-manage and take initiative.
  • Experience working with cross-functional teams.

 

Technical skills:

  • Storage (NetApp) – Highly desired
  • Cloud proficiency (Azure & AWS) – Highly desired
  • Basic knowledge with Linux
  • Basic network troubleshooting, DNS, TCP/IP, HTTP.

 

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NetApp

על החברה

NetApp, חברת Data Services שמעניקה פתרונות לאחסון וניהול המידע ארגוני, נחשבת לאחת החברות הוותיקות, הגדולות והמסקרנות בתחום. החברה נוסדה לפני 25 שנה, עברה מספר שינויים ובשנים האחרונות היא מתמקדת ביצירת פתרונות טכנולוגיים בעולם ה-cloud.

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