Client Success Manager

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תיאור משרה

Our Client Success Managers mission is to establish partnerships with our paying clients, based on value and ROI. These partnerships are created by securing long lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services.  


Responsibilities:

  • Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
  • Building strong relationships with clients based on your ability to earn their trust and deliver.
  • Proactively identifying opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
  • Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
  • Simultaneously and successfully managing multiple client relationships.
  • Leading the knowledge sharing effort, from the customer’s voice to all departments in the company.
  • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

דרישות תפקיד

  • 2+ years minimum experience in a CSM or Account Management role - preferably, in a SaaS environment.
  • General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
  • High-level technical know-how in web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls.
  • A desire to ‘wow’ your customers.
  • A proven record of retaining and growing multiple client relationships.
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
  • Ability to work in hyper-fast paced and changing environment.
  • Superior organization and prioritization skills, along with focused attention to detail.

Yotpo

על החברה

Yotpo מספקת פתרונות תוכן גולשים למעל 200 אלף עסקים בעולם ומשרתת מעל 400 מיליון יוזרים בעולם. החברה עוזרת לעסקים לשווק את עצמם דרך החוויות של הלקוחות שלהם, כלומר במקום שעסק פשוט יפרסם את עצמו בערוצים רגילים , עכשיו העסק מפרסם את עצמו דרך הלקוחות שלו.

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