Technical Support Engineer – Tier 3

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תיאור משרה

Armis is looking for an experienced Tier 3 Technical Support Engineer to join our growing Technical Support Team and assist our customers with complex technical escalations.

Our Technical Support Engineers are team players looking to make an impact and make sure our clients are happy and excited about Armis as much as we are!

 


  • Responsibilities
  • Troubleshoot and perform in-depth investigations into customers escalated cases (including reproduction of issues and identifying potential workarounds).
  • Identify client production issues root cause (environmental, code, or configuration), take ownership, and follow them through to resolution. Compare data from different sources to draw conclusions, use effective approaches for choosing a course of action or developing appropriate solutions.
  • Work hand in hand with the Operations, R&D teams, Solution Architects, Customer Success and other teams to ensure seamless onboarding, deployment, and on-going development of our clients.
  • Become a knowledge source for our lower support tiers. Write knowledgebase articles to share knowledge.
  • Be creative, innovative and resourceful to provide our clients with the best support and outstanding customer service experience
  • Take part in root cause reviews and become an active participant in the implantations of corrective and preventive measures

דרישות תפקיד

  • At least 2 years of experience in a similar role.
  • Experience in Cyber-Security (network security or application security) - Must.
  • Experience working with Enterprise customers – Must.
  • Ability to understand a product’s life cycle and software architecture - what the product does, who are its users and what are their needs.
  • Excellent communication and problem-solving skills.
  • Fluent English - excellent writing and speaking skills.
  • Strong knowledge in TCP/IP
  • Composing SQL queries and working with Databases
  •  Knowledge in Scripting languages (Bash, Python or equivalent)
  • Working with Docker/Kubernetes-based environments
  • Desktop and Server operating systems (macOS, Linux)

workהגשת מועמדות

Armis

על החברה

ארמיס היא חברת סייבר שמתעסקת ב-Agentless device security. המוצר של החברה הוא מעין אנטי-וירוס למכשירי IoT, שפועל מבלי שיש צורך להתקין דבר על המכשירים עצמם, אלא באמצעות איסוף מסיבי של מידע בנוגע לאופן בו מכשירים בעולם מתנהגים, אנליזה חכמה של המידע הזה, והזנת המידע בחזרה למוצר.

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