Senior IT Support Engineer

workהגשת מועמדות
  • pin_dropמיקוםרחובות
  • bubble_chartקטגוריהתמיכה טכנית
  • schoolנסיון5+ שנות ניסיון
  • workסוג משרהמשרה מלאה

תיאור משרה

The Senior IT Support Engineer will provide local and Global IT support for Chegg employees. Reporting to the Director of IT, He/She will lead technical efforts and projects for the IT Support group in partnership with our Systems and network engineering staff. A strong background in IT support is a must but also experience with supporting IT infrastructure for a small to medium-sized business. Knowledge of basic cloud systems, networking, and AV design is highly desired. Excellent communication, time management, and professional presence are required.

Responsibilities

  • Provide in-person support for Chegg Israel office
  • Provide Technical support and escalations from local office and Global Tier 1-2 Service Desk teams
  • Troubleshoot hardware and software problems with Microsoft and Apple products, including desktop and laptop hardware
  • Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, and enterprise backup technology.
  • Experience with cloud enterprise security products, such as Symantec, Proofpoint, OKTA SSO, data-loss prevention and encryption software.
  • Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience - working nights and weekends as necessary.
  • Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware for our local growing office(s).
  • Intermediate abilities and expertise in support of network communication protocols, especially TCPIP and WAN communications.
  • Strong analytical ability and complex problem solver.
  • Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment
  • Support and assist employees using AV systems, both on-site and remote, projectors, audio and video-conferencing
  • Experience with collaborating on facilities projects and new office build outs
  • IT Coordination for external assigned vendors/partners
  • Create/update documentation (support, administration, user-procedures, quick reference guides); & delivers supportive training to IT members and End Users
  • Project coordination with Global IT teams
  • Printer Integration and Support, existing and new builds
  • Organize and maintain IT server room, IT storage, and IT work areas.

דרישות תפקיד

  • Bachelor’s degree, equivalent work experience and/or technical certification(s) a plus
  • Knowledge of ITIL concepts, ITIL Foundation Certification a plus
  • 5+ years' experience in IT, at least 2 years of global support experience in an IT technical or operations role
  • Experience providing hardware and software support in a Windows and Mac environment
  • Ability to successfully track multiple tasks and remain positive and calm under pressure
  • Ability to document and socialize procedures, findings, improvements, & techniques
  • Excellent verbal communication, effective with the remote communication
  • Ability to handle multiple projects simultaneously
  • Ability to provide On-Call and After-Hours support
  • Ability to lift up to 25KG
  • Some travel may be required <10% 

workהגשת מועמדות

Chegg

על החברה

Chegg היא חברה אמריקאית שחרתה על דגלה לעזור לסטודנטים והיא מכוונת להפוך את הצורך בהשכלה לאפשרי ומשתלם לכל אחד. היא משפרת את התוצרים של הסטודנט האמריקאי במגוון שירותים: מהוזלת קניית ספרי לימוד בצורה משמעותית, דרך הצעת שירותים ויישומים לשיפור הזיכרון בלמידה למבחנים ומומחי תוכן שמסייעים מרחוק, ועד עזרה במימון הלימודים, מציאת המקום להתמחות לצבירת ניסיון ואפילו תכנון של קריירה והשלמת מיומנויות דרושות שחסרות באקדמיה.

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