Backend Cloud Services Engineer

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תיאור משרה

Job Description: 

The Backend Cloud Services Engineer will serve as the main focal point to link between R&D, Cloud Engineering and the field. With their extensive knowledge and expertise in IT Infrastructure, Privileged Access Security, Privilege Cloud and its components, the Cloud Services Engineer will provide quick expert service to the field, while also being involved in maintenance of the application’s back end in the cloud, and work together with R&D, Product Management, Cloud Engineering, Systems Engineering, and Cloud Services Engineering to maintain and advance the Service Offering.


Responsibilities:

• Work with R&D and Cloud Engineering, serving as the main focal point between them and the field. 

• Provide escalation assistance and quick problem resolutions to the field in delivery, support, POC and day to day activities.

• Serve as the main technical owner of the application during installs, upgrades and configuration changes, day to day activities and implementations of product for    

  customers

• Use Scripting with Shell Scripting, CI/CD tools, Powershell, and REST APIs among other technologies to automate repeatable tasks and ensure error-free execution

• Research and work with R&D to define and certify product configuration for customer-facing deployments.

• Assist Product Management in prioritizing features and product defects based on feedback from the field and own experience.

• Fill gaps in PAS knowledge within all Privilege Cloud teams (R&D, Cloud Engineering, Services, Product Management). Own cross-functional body of knowledge,

  document implicit requirements.

• Initially the Cloud Services Engineer will also fulfill the responsibility of delivery, implementing the Success Plan, and ensuring the customer's success primarily for

  EMEA customers. With the team's growth the engineer will focus on the responsibilities outlined above.

דרישות תפקיד

Requirements:

• 3+ years of professional work experience as part of an enterprise software company or systems integrator

• 2+ years experience at a SaaS provider in a technical role in a SaaS environment (implementation, backend support, engineering)

• 2+ years experience in shell Scripting, Powershell or REST API

• Experience setting up and installing software on both Windows and Unix platforms

• Experience with Directories (LDAP, AD)

• Ability to understand critical issues and bring appropriate resolution to complex problems

• Ability to anticipate risks and devise solutions in the moment

• Ability to understand Enterprise customers and their needs

• Excellent organizational skills

• Excellent communication skills and extensive experience working with clients and partners.

• Strong written and verbal communication skills

• Security software or internal IT security experience a plus

workהגשת מועמדות

CyberArk

על החברה

CyberArk היא אחת מחברות אבטחת הסייבר המובילות בעולם וחברת הסייבר הישראלית השנייה בגודלה בעולם. החברה נחשבת למובילת שוק בתחום אבטחת "חשבונות פריבילגיים" (privileged account). מדובר בחשבונות המאפשרים גישה לנכסי המידע הרגישים ביותר בארגון. החברה מפתחת פתרונות חדשניים בתחום ה-CyberSecurity הלוהט, שמיושמים על ידי מגוון חברות וארגונים גדולים בעולם. מדובר בשכבת הגנה ייחודית שפיתחה החברה כדי לאפשר שליטה ובקרה על פעילותם של חשבונות רגישים ברשת הארגונית - באתר הלקוח, בענן ובתהליכי DevOps.

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