Technical Support Specialist

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תיאור משרה

Duda, the leading website building platform for web-professional users and SaaS companies, is looking for a Technical Support Specialist who will provide direct phone, chat and email support to our growing customer base of web designers and professionals.

If you are passionate about enabling customer success, have proven knowledge of HTML/CSS, JavaScript and API, are a rock star at providing software support, then this is the perfect opportunity for you!

 

Your responsibilities will include:

  • Responding to technical support inquiries as quickly and accurately as possible via chat, phone and email
  • Taking every customer interaction and turning it into an opportunity to learn from our customers and show the value of each Duda subscription
  • Working collaboratively with sales and other departments to ensure conversion and seamless on-boarding of new customers
  • Advocating for customers’ needs and contributing to our growing knowledge base of articles and education materials

 

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

 

You are the person we are looking for if you are:

  • High level of English communication abilities: reading, writing and speaking.
  • Experience writing and troubleshooting HTML/CSS, JavaScript and APIs and/or have a relevant technical degree.
  • Customer oriented: you "own" the customer's problems and are able to solve inquiries effectively and efficiently while maintaining a strong relationship with the customer.
  • Have genuine curiosity and passion for solving problems and making customers happy.
  • Self-motivated, team-oriented, and focused on exceeding customer expectations.
  • Experience providing exceptional customer support in a SaaS or technical software company - is a plus.
  • Fluency in other commonly spoken languages amongst our customer base (French, Italian, German, Spanish, Portuguese) - is a plus.
  • Available to work 5 days a week Monday to Friday (from home on Friday).


דרישות תפקיד


workהגשת מועמדות

Duda

על החברה

דודא מתמקדת בשוק ה-web professionals, כלומר עצמאיים ,חברות לבניית אתרים בכל הגדלים, חברות hosting וסוכנויות לשיווק דיגיטלי, ומספקת להם פלטפורמה לבניית אתרים. אך לא מדובר רק על בניית אתר, דודא יודעת לספק ללקוחותיה כלים נוספים שעוזרים להם לנהל את העסקים שלהם בקלות ובהצלחה, כמו תקשורת עם הלקוחות על גבי האתר, יכולות ניהול לקוחות, ניהול צוות, יכולות קידום של האתר ועוד.

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