EMEA Support Team Leader

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תיאור משרה

In this role, you will have overall responsibility for project deployments, integration and support with our customers, leading a team of 5+ Support Engineers. Management on all commercially deployed products to customers. Working with an experienced global support team. Providing world-class support to your customers.

Key responsibilities:

·    Support the integration of products and software management solutions on mobile devices, automotive systems and operator networks.

·    Provide high-quality technical support via phone, e-mail and on-site to customers.

·    Manage a team of Field Application Engineers, support their projects from technical perspective as well as manage their tasks and priorities

·    Manage and track the team’s activities, open tasks and cases, prioritization and escalations to global support / R&D.

·    Develop demonstration integrations and tools for Red Bend’s products on various platforms such as mobile devices and automotive systems

·    Assist in development of Technical Support knowledge base; documenting issues resolutions.

·    Identify product enhancement opportunities through regular interaction with customers.

דרישות תפקיד

 At least 2 years of experience in a managerial role, managing a team of 3-5 engineers- A must!

·    At least 6 years of customer support experience- A must!

·    At least 3 years of development experience in C on Linux embedded- A must!

·    Experience with embedded OS development (e.g. QNX/Linux/Android)

·    Strong problem solving/debugging capabilities

·    Experience & knowledge of Java (J2ME / J2SE) development/ Server development - A big advantage!

·    Experience & knowledge of DB – Oracle, SQL, NoSQL – an advantage!

·    Experience working with global customers

·    Handling support cases and post-sales processes

·    Strong time and project management skills

·    Ability to travel as needed to support regional FAEs and customers

·    High level of English

Nice to have:

·    Knowledge of automotive embedded control systems

·    Automotive/mobile industry experience

·    Experience with OMA-DM

·    B.Sc. degree in computer science/ Industrial Engineering

·    At least 6 years of customer support experience- A must!

·   Knowledge of C/C++ and scripting languages (Perl, Python, shell, Ant)

·   Experience in and knowledge of the embedded software and the mobile handset market


על החברה

חברת הרמן (HARMAN) מפתחת ומוכרת מוצרים ופתרונות תוכנה לתעשיית הרכב, עבור חברות וצרכנים פרטיים בעולם. בין הפתרונות שמציעה החברה, מגוון מוצרים לרכב המחובר והאוטונומי (Connected and Autonomous Car), מוצרי אודיו ווידאו, פתרונות הגנת סייבר, פלטפורמת ענן לניהול תוכנה ודאטה, פתרון לעדכוני תוכנה מרחוק באוויר (Over-The-Air) ופתרונות לאינטרנט של הדברים (Internet of Things).

account_balanceעוד על HARMAN