Customer Care Representative

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תיאור משרה

Ilyon Dynamics is an entertainment company, developing casual games for mobile. With over 40 titles and hundreds of millions of downloads, we create fun games with engaging gameplay that take playtime to a whole new level.

Ilyon is on the lookout for a support specialist to join our global customer care team. Our team provides guidance, consulting and troubleshooting to customers, as an important part of their experience in the game.

We communicate with our customers on various channels, that allow us to:

  • Receive their feedback.
  • Update them about new content & updates in our games.
  • Provide support.
  • Collect insights & indications for potential malfunctions.
  • Mediate between developers and customers.

If you enjoy mobile games and connecting with players who love them too, then this will be the perfect role for you.

What you will do:

  • Respond to customer queries, reviews & feedbacks on multiple channels: Google Play, iTunes Connect, customer service platform, emails and app pages on social media.
  • Be the point of contact between the customer base and appropriate Ilyon teams, ensuring prompt response and follow-through.
  • Identify repeating complaints and debug issues, prioritizing and escalating cases to product and QA teams.
  • Refine and implement procedures, tools, and policies to ensure high-quality service is delivered to customers.

דרישות תפקיד

Requirements

  • 2+ years experience with supporting international customers.
  • Excellent written English and verbal communication skills.
  • Customer orientation and excellent interpersonal skills.
  • Motivated, organized and own a “get things done” approach.
  • Ability to juggle multiple tasks and have fun in a fast-paced environment.
  • A passion for mobile games.
  • Previous experience in the gaming industry- an advantage.

Please submit your application and CV in English only

Ilyon

על החברה

Ilyon היא חברת Mobile Gaming שמתמחה במשחקי Casual. בין המשחקים המוכרים שלה ניתן למצוא את Bubble Shooter ואת Cookie Crush. החברה נוסדה ב-2013 על ידי ארבעה יזמים צעירים, ומאז תחילת 2016 עוברת תהליך צמיחה משמעותי ויוצא דופן כשכבר היום יש בחברה מעל 100 עובדים. החזון של החברה הוא - ״להוביל ולהיות חדשניים בתחום משחקי ה-Casual, לצורך הענקת הנאה וריגוש ללקוחותינו ברחבי העולם, תוך דגש על יצירתיות, אחריות וגמישות״.

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