Solution Manager

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תיאור משרה

  • Processes in-depth technical knowledge of architecture, infrastructure needs, and component design and downstream effects of subsequent changes across vertical tracks
  • Understand our open platform and extensibility of APIs to solve business problems 
  • Manage feature request process, helping to scope and prioritize initiatives  
  • Interact with internal, external and executive stakeholders often requiring political sensitivity.
  • Manage client relationships with weekly meetings around new/upcoming features, product questions/clarifications, alignment between companies on roadmap schedules. 
  • Responsible for creating and consolidating processes and communicating to various tiers of the organization 
  • Responsible for ensuring each vertical team understands the overall project objectives and timeline, and how their deliverables impact the overall program.
  • Presents issues and risks formally to leadership and vertical tracks.
  • Works collaboratively with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans.
  • Evangelizes the principals and business value of those practices throughout the organization.
  • Actively participates in and contributes to the continuous improvement and evolution of processes, methodologies, and tools within the organization.
  • Demonstrates ability to interact, negotiate, and influence decisions across multiple tracks and executive leadership.
  • Establishes and implements processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level.

דרישות תפקיד

  • Bachelor degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience.
  • Experience with full lifecycle project management experience.
  • Experience using multiple development approaches (Agile, Kanban ideal).
  • Excellent written, verbal presentation and organizational skills, ability to interface with all levels within the organization.
  • Comfortable presenting to and persuading at the Director and Vice President level.

Preferred Skills:

  • Master’s degree in Computer Science, Information Systems, or related field.
  • Experience with enterprises and familiar with contact centre operational needs
  • Strong solution analysis experience in a global environment with distributed teams
  • Product Management background in addition to technical skills 
  • Strong business acumen supportin


על החברה

לייבפרסון היא חברה המתמחה בפיתוח פלטפורמות תקשורת לחיבור בין מותגים ולקוחות. החברה, שהוקמה בשנת 95, מובילה היום את עולם ה Conversational Commerce שבו עובר המסחר האלקטרוני לערוצי שיחה בין צרכנים למותגים. כחלק ממערך הפיתוח הבינלאומי של החברה, ישנם שני מרכזי פיתוח בישראל, אחד בתל אביב והשני ברעננה, בהם מועסקים 350 עובדים.

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