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תיאור משרה

Plarium is one of the world’s fastest growing developers of social games with more than 12 million monthly active users and is Facebook’s first largest hardcore games developer 

Established in 2009, the company employs over 1,000 individuals across its global offices and animation studios. 

Plarium’s games are currently available on all major platforms such as social networks: Facebook, Google+, Vkontakte, Odnoklassniki and Mail.ru., mobile and web. 

Plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve. 

The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure and production systems. 

We are looking for an open-minded, service orientated, hardworking professional IT helpdesk person to be part of the IT team in Israel.

The employee will be handling helpdesk tier-1 tickets and tasks opened by the office employees, Tier-1

We are looking for a service orientated individual to help bring the IT department to a new level

דרישות תפקיד

Responsibilities:

  • First level support for Helpdesk: frontal, telephone and remote support, supporting laptops, desktops, HW, operating systems, network printers, telephony, conferencing equipment.
  • Handling company's ticketing system.
  • Managing IT’s ticket queue 
  • On call support 
  • Installing new and repurposing workstations and laptops and gaming/graphical workstations. Includes physical installation and cable sorting.
  • Working with multiple OS types (MACOSX, Windows, Linux) .
  • User account Management - Active directory, Okta and GSuite.
  • Research, diagnose, troubleshoot and identify solutions to resolve end user's issues: Printers, workstations, scanners, faxes, Windows, office365 and other software.
  • Inventory of IT office equipment.
  • Supporting conference room systems (Cameras, microphones, ZOOM/Skype conferences)
  • Handling network related issues - physical connections and switches.
  • Support with Gaming consoles and VR

Professional requirements:

  • 2 Year of experience in Helpdesk support
  • Experience and knowledge of Windows Workstation operating systems and MS Office.
  • Mac OSX experience 
  • Experience in hardware support (printers, building and replacement of computer hardware parts, BIOS upgrades, changing faulty parts).
  • Experience in remote support.
  • Basic networking knowledge, network cabling.
  • Familiarity with Active directory.
  • Familiarity with GSuite applications (Mail, Drive, Calendar, Meet).
  • Familiarity with mobile devices (Apple and Android).

Personal requirements:

  • Positive, self-motivated individual
  • Service orientated approach
  • Excellent organizational skills
  • Great team player
  • Resourcefulness and problem-solving aptitude
  • Excellent written and verbal communication skills
  • Added value if he/she is a gamer
  • English- High level of verbal and written communication skills


workהגשת מועמדות

Plarium

על החברה

פלאריום נוסדה בשנת 2009. ב-2017 היא נרכשה על ידי חברת אריסטרוקרט ומאז פועלת כחברת בת בבעלות מלאה. בשנים האחרונות, פלאריום מדורגת בעקביות בין חברות פיתוח המשחקים המובילות בפייסבוק, עם כ-250 מיליון משתמשים רשומים. החברה, שהנהלתה נמצאת בישראל, מעסיקה יותר מ-1200 עובדים ב-8 משרדים ובתי סטודיו לפיתוח באירופה ובארצות הברית. משחקי החברה זמינים ברשתות החברתיות הגדולות.

account_balanceעוד על Plarium