Solution Delivery Engineer

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תיאור משרה

  • Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
  • Provide technical expertise and apply advanced platform knowledge during testing and deployment of Redis Labs software.
  • Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
  • Research and solve complex issues impacting our customer’s utilization of our products.
  • Participate in new product development, customer training and other support-related activities.
  • Document issues and collaborate with Engineering (if needed) to provide solutions.

דרישות תפקיד

  • B.Sc.. in Computer Science or Information Systems
  • 3+ years of experience in technical support role within software environment
  • Advanced to expert level knowledge of technologies such as Linux/Unix, TCP/IP, DNS, TLS and Clustering
  • Experience with programming skills such as Java, C/C++, Python
  • Strong technical background with excellent problem solving and multitasking skills
  • Proficiency in communication and presentation, both written and verbal (in English)
  • High availability and commitment to customers at any time

Advantages


  • Experience with NoSQL databases (especially Redis)
  • Prior experience handling with cloud computing such as AWS

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RedisLabs

על החברה

Redis Labs היא חברה מובילה בתחום ה-DataBase. הקוד שפיתחה החברה משרת מאות אלפי מפתחים בעולם ומאפשר לאפליקציות להגיב בזמן אמת, תחת כל עומס של טרנזקציות, על ידי שימוש במבני נתונים מובנים מתוך זיכרון.

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