Customer Success Manager - Strategic Accounts

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תיאור משרה

We are looking for a talented Customer Success Manager for our Strategic Accounts.

Customer Success Managers at Sisense are viewed as trusted partners by our account base. Tenacious, focused and well-organized individuals, the Strategic Accounts CSM will become a key member of our CS Group in Tel Aviv. The core responsibilities of this role involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customers' business needs, strong technical orientation and the ability to custom tailor solutions for a variety of scenarios.

Are you the right person?

What You’ll Do?

  • Manage the post-sales relationship for strategically significant accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
  • Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
  • Ensure customer receives the up-most value of Sisense's product.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
  • Build and execute an account specific relationship framework.
  • Actively grow existing account base to identify new value creation opportunities.

דרישות תפקיד

  • Minimum 7- 8 years of account management and/or CSM experience supporting Fortune 500 companies (experience working with SaaS/Cloud accounts – an advantage).
  • Proven experience in up-sell and cross-sell deals.
  • Strong technical orientation and ability to work with complex technical products.·         
  • Proactive by nature. Go above and beyond to serve as a trusted advisor to your customers. 
  • Exceptional interpersonal, listening, written and verbal communication skills are a must.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Superior critical thinking, decision making and problem-solving skills.
  • Success oriented spirit with a focus on customer delight.
  • Project management experience with excellent organizational skills.
  • Ability to tailor message formats and contents to the audience and get heard.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
  • Able to operate in a fast-paced environment.
  • English fluency both verbal and written is a must.
  • Business Intelligence experience is a plus.  

Sisense

על החברה

עם מעל 800 עובדים בשמונה משרדים ברחבי העולם, מניו-יורק, דרך טוקיו, לונדון, ומלבורן, וגיוס כספים של כ-200 מיליון דולר, חברת Sisense מציבה רף חדש בתחום ה-BI: הכלי שפיתחה החברה הוא אחד מ-5 כלי ה-BI המובילים בעולם. הרעיון לפיתוח מערכת שמאפשרת למשתמשים עסקיים לנהל ולנתח מידע (Data) נולד עוד בשנת 2004 תחת קורות המרכז הבינתחומי בהרצליה. מאז עברו הרבה מים בנהר והחברה משתייכת כיום למועדון הנחשק של חדי - הקרן: חברות ששוויין גבוה ממיליארד דולר.

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