Partner Success Manager

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תיאור משרה

vCita is a simple & effective business management software for small businesses. It includes everything service providers need to manage their business and generate more revenue: client management, online scheduling, payments, promotions, and lead generation widgets.

Our teams are based out of Bellevue, Washington and Tel-Aviv, Israel.

The partners' team provides technical solutions for our partners, working hands-on with them during the onboarding process and building the relationship. The team manages medium/large size partners, in the USA, Australia, Europe & Israel. As a Partner Owner you are the face of vCita to our big partners abroad. Your goal will be to learn as much as possible about their business and be our in-house expert on their workflows and needs.

You'll be expected to proactively manage the business through periodic on-site reviews and web conferences. You'll be working daily with various teams within vCita, including Product, BI , CS and Development.

  • Be the main focal point of the partnerIncharge of all communication with the partners going forward, post-saleLead new partners onboarding projects to completion.
  • Manage the partner onboarding process, from start to end
  • Manage product requests by partner
  • Maintain the relationship with the partner and make sure the partner keeps on growing 
  • Conduct training and knowledge transfer to partners
  • Manage expectations - internally and externally, be required to raise flags on time
  • Represent vCita’s interests to the partner and the partner interests to vCita
  • Build relationships with key customer contacts to ensure high levels of satisfaction and lay the foundations for continued growth and partnership

דרישות תפקיד

  • Minimum of 5 years experience in an international customer facing role
  • Enterprise B2B experience with international clients - Must
  • Experience in a role that requires consistently re-closing/up-selling /cross-selling opportunities
  • Native English speaker - MustTech-savvy with super strong analytical and technical skills
  • Experience in project management
  • Superb writing and communication skillsGreat interpersonal skills
  • Highly-motivated team playerProblem-solver, resourceful and independent

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על החברה

vcita היא סטארטאפ צומח עם משרדים בתל-אביב ובסיאטל. החברה נוסדה ב-2010 ועובדים בה למעלה מ-120 עובדים עם צפי לגיוס כ-40 עובדים במהלך 2020. vcita מפתחת אפליקציה יעילה ונוחה לניהול עסק קטן, ובין קהל לקוחותיה למעלה מ-100 אלף נותני שירותים, יזמים עצמאיים, ויועצים בכל העולם.

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