Product Support Specialist -TLV

workהגשת מועמדות
  • pin_dropמיקוםתל אביב יפו
  • bubble_chartקטגוריהתמיכה טכנית
  • schoolנסיון3-4 שנות ניסיון
  • workסוג משרהמשרה מלאה

תיאור משרה

We’re looking for a Product Support Specialist to join us!


Full Description

Founded in 2010, vCita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 80 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington and Tel-Aviv, Israel.

Our Tel Aviv support team holds a crucial role for our European and US east coast customers. We are front-line support. To the customer, we are the face of vCita. To the company, we are an advocate for the customer.


Responsibilities

Learn the ins-and-outs of vCita and the services that are offeredTalk and chat with vCita users, sharing your knowledge and expertiseTroubleshoot and guide users to fully utilize all the services we offerLearn vCita’s clients and their expectations in order to drive constant improvement in the support team’s resultsWork closely with teams across vCita to help navigate improvementsOptimize and build out our internal and external knowledge basesWork with our EU and US clients (work hours of 10/11-19/20)Alternate Sunday/Friday shifts (week of Sunday-Thursday followed a week of Monday-Friday)

דרישות תפקיד

Great technical orientation and strong technical skills

A passion for communicating with clients and a drive for success

Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and managementA strong sense of ownership

A service-oriented, can-do attitude

Extra Credit: Experience using Zendesk, Intercom, JIRA & HTMLBig advantage:

Native French or equivalent 

Even bigger advantage: Tech support experience in SaaS companies & working with SMBs

workהגשת מועמדות

vcita

על החברה

vcita היא סטארטאפ צומח עם משרדים בתל-אביב ובסיאטל. החברה נוסדה ב-2010 ועובדים בה למעלה מ-120 עובדים עם צפי לגיוס כ-40 עובדים במהלך 2020. vcita מפתחת אפליקציה יעילה ונוחה לניהול עסק קטן, ובין קהל לקוחותיה למעלה מ-100 אלף נותני שירותים, יזמים עצמאיים, ויועצים בכל העולם.

account_balanceעוד על vcita