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תיאור משרה

Our Support Optimization Specialist will be managing a portfolio of Growth clients that will enjoy one of Yotpo’s premium service packages. 

You will be assisting with post-sale tasks, optimization calls and recognizing clients at risk. You’ll work closely with Support agents and be the owner of this domain. This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. If you are looking for a position that is both client facing and you are not afraid of some technical work (that can be learned) - We want to hear from you!  

Responsibilities

  • Help new Yotpo customers understand how to implement and customize the product to their requirements and needs
  • Assist existing customers to optimize the product to make sure they are using Yotpo to its fullest and prevent future pain-points
  • Become expert in the ins and outs of the product
  • Liaise with other departments and product teams about our users’ needs
  • Ability to report and understand client’s data and present this to the management



דרישות תפקיד

  • Excellent written and verbal communication skills in English 
  • 2+ years minimum experience in a client facing role - preferably in a SaaS environment.
  • General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices
  • Knowledge of web technologies such as HTML, CSS - Advantage
  • Ability to self manage and take initiative
  • Superior organization and prioritization skills, along with focused attention to detail.
  • Ability to work in hyper-fast paced and changing environment.
  • Availability to work at least 2 evening shifts a week on EST time zone (for our US based customers)


workהגשת מועמדות

Yotpo

על החברה

Yotpo מספקת פתרונות תוכן גולשים למעל 200 אלף עסקים בעולם ומשרתת מעל 400 מיליון יוזרים בעולם. החברה עוזרת לעסקים לשווק את עצמם דרך החוויות של הלקוחות שלהם, כלומר במקום שעסק פשוט יפרסם את עצמו בערוצים רגילים , עכשיו העסק מפרסם את עצמו דרך הלקוחות שלו.

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